Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.
We understand that the energy landscape is evolving. Emerging technologies and societal demand promise to reshape not only the energy we use, but also how we use it. In our Energy Practice, Navigant collaborates with energy industry clients to help them build, manage, and protect their business’ value. We help our clients anticipate where the energy industry is headed and how they can improve performance, grow, and address consumer and regulatory demands.
Our experts’ unparalleled depth of industry experience provides insight into regulatory processes, pricing, supply and demand dynamics, market design, fuel sourcing, financing, technologies, and operations. The breadth of our industry knowledge offers a full range of solution offerings, from insights to strategy and on to implementation. We provide sustainable results to help our clients thrive in an ever-changing environment.
Customers & Markets Team
Navigant’s Customers & Markets team focuses on energy efficiency, demand response and clean distributed energy resources. We help the
energy industry modernize, increase profitability, and mitigate risk through investment in a wide range of energy technologies. Our extensive industry expertise and rigorous analytical capabilities generate innovative and forward-looking insight to help clients position themselves for a profitable and sustainable future. Our team’s customer side services focus on:
Market Research & Characterization
Resource Planning & Potential Studies
Program Evaluation (Impact & Process)
Regulatory & Policy Strategy & Support
This role can be located in any of the following locations: Verona, WI; Boulder, CO; Ann Arbor MI
We are seeking a Managing Consultant to join our Energy Customers & Markets group as part of the Process Evaluation and Customer Experience Team. This work will support primary research on a wide range of program evaluation activities, particularly in the field of distributed energy resource (DER) strategies including energy efficiency, renewable energy, and demand management. This includes involvement and interaction with utility companies, program implementers, government agencies, industry representatives, trade organizations, end-use customers, and efficiency advocates.
This individual will be tasked with leading and working with a team of consultants conducting survey research tasks a part of data collection projects that not only gather valid and reliable data, but do so using the latest best practices in telephone and online data collection and project management.
Specific activities may include:
Conducting and directing background research
Developing efficient sampling frames and selection criteria
Identifying appropriate survey methodologies
Designing and critiquing survey instruments
Advising on survey programming design and overseeing testing
Crafting survey fielding schedules
Overseeing data collection quality and cost by careful review of production and cost reports
Developing training materials for survey interviewers
Troubleshoot sampling and survey construction issues
Evaluating subcontractor survey efforts and coordinating contracting
Employing advanced techniques for analyzing and interpreting survey and secondary data
Lead project meetings with programmers, statisticians, call center supervisors, and other survey research staff
Preparing progress reports to internal and external parties on survey progress
Participating in the project management process, including developing budgets and evaluation plans
Initiate and lead research projects
Continuous improvement evaluation of DER programs
Assessing utility customer experience with DER technologies and programs
Developing customer engagement strategies for utilities, government, and energy companies
Analyzing technology trends with a focus on how utility customers experience said technologies
Communicating solutions and new strategies to clients through reports and presentations
Staying abreast of survey industry trends and helping strategize new approaches that integrate days quality with cost effectiveness
Persons seeking this position should possess an intellectually curious spirit, be interested in solving puzzles, answering big questions, and be passionate about collaborating with colleagues from a variety of backgrounds across the country. Qualified candidates must have excellent written and oral communication skills, including strong organizational skills and the ability to handle multiple tasks simultaneously.
MA/MS degree with an emphasis on human-centric research and design, analysis, logical reasoning, and/or problem solving (e.g., social science, economics, market research, etc.)
Minimum 1 year of experience in survey data collection methods, equivalent internship assignments, and/or equivalent Master’s level projects or practicums
Demonstrated experience with research design and execution and evidence of ability to develop scientific stature in survey methods, such as presentations at professional conferences, publications in peer-review journals, and service to the profession
Knowledge of complex survey and sample design approaches
Experience with CATI mixed-mode software and Qualtrics, or other online survey software
Experience conducting primary and secondary research, including, in-depth interviews, logic modeling, and group facilitation
Experience implementing survey research projects with multidisciplinary teams
Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint, as well as SPSS or other statistical software, like R
Experience in client communications and relationship management
Experience with preparing for and presenting study findings to clients
Ability to manage multiple time-sensitive priorities without diminished effectiveness
Strong interest in energy efficiency, renewable energy, and sustainability
An inquisitive nature and desire for continuous improvement
Outstanding analytical and problem-solving skills
Excellent verbal and written communication skills
Superior interpersonal skills
Highly developed organizational and management skills
Ability to travel and to work overtime hours as needed
Ph.D. in Survey Methodology or a related field with course work in survey methods and at least 5 years of work experience in survey methodology
Experience conducting focus groups, developing journey maps, and advanced data visualization techniques
Successful record of contributing to proposals and responding to RFPs
Frequently communicates with clients and coworkers and must be able to share information effectively
Strong conceptual, as well as quantitative and qualitative analytical skills
Work as a member of a team as well as be a self-motivator with ability to work independently
Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously
Able to travel via airplane with minimal assistance to client sites across the US and potentially internationally
Usually remains stationary for the majority of the day
Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data
The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.
Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.
Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.