La-Z-Boy Sr. Design Associate in Springfield, Pennsylvania

Sr. Design Associate

at La-Z-Boy

Date Posted:

12/7/2018

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Job Description

Do you want to Build Something Amazing?

  • Are you a mover and shaker?

  • Dreamer and doer?

  • Do you have a passion for customer service and thrive working with a creative and energetic team?

If so, La-Z-Boy has the perfect home for you. With an emphasis on self-motivated and energetic employees with a commitment to excellence, our people are what drives us forward. The amazing individuals La-Z-Boy hires helps us to remain a prevalent household name while also reinventing the furniture industry, one recliner, living room, or home at a time.

La-Z-Boy is looking for creative, enthusiastic individuals with a customer-first mindset to be on the forefront of the customer experience. Our retail stores aren't focused on hectic checkouts or keeping hundreds of products on the shelves. Our goal is to provide customers with a memorable, unique, and personalized experience that they won't find anywhere else.

Working at La-Z-Boy means taking part in an ever-changing organization that values developing employees' skills, and means finding a home where you can grow both personally and professionally. Additionally, La-Z-Boy's new compensation plan allows you to strive to fit your potential, increasing earnings of employees, which averages from $16 to upwards of $20 per hour! The only limit to your ability to earn more is your ability to close sales, with no cap on commissions earned.

Taking pride in our work with the communities we serve is also of utmost importance to La-Z-Boy. Company culture extends past corporate offices and encourages all employees to get involved in volunteerism, sustainability efforts, and participating in La-Z-Boy-sponsored charity events.

Ultimately, La-Z-Boy is looking for individuals who are excited about making houses into homes.

JOB DESCRIPTION

Effective Date: May 2018

JOB TITLE:

GRADE:

Design Associate / Sales Associate – (PT)

Sr. Design Associate / Sr. Sales Associate – (FT)

PT – 1

FT – 13

FLSA:

Non‐Exempt

Retail Sales

DEPARTMENT:

LOCATION:

REPORTS TO:

Designer or Sales Manager

BASIC FUNCTION:

Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy

selling process, products and services. Strive to create long‐term customer relationships that will lead to

increased sales and profitability. Develop awareness of interior design through practical experience,

observation and interaction with a La‐Z‐Boy Designer.

Design Associate/Sr. Design Associate: In addition, assist the Designer in designing and creating

comfortable and functional environments that represent a client’s lifestyle, taste and budget.

KEY RESPONSIBILITIES;

D r i v e s S a l e s

Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy

Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design

program and drive overall store sales

Assist the Designer to achieve established Design program sales goals

Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to

all customers.

Develop and utilize sales skills and principals including approach, rapport building, needs

discovery, customized portfolio presentations, answering objections, closing, follow‐up, after

sale service and continuing contact with all previous and potential customers

Maximize store promotions, marketing initiatives, and grassroots programs

Maintain strong knowledge of features and benefits of existing and new product line

Meet or exceed established goals as set by management

Design Program

Schedule professional home consultations to present customized room designs, including

sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a

professional installation service.

Execute and champion the Design process per company guidelines

Responsible to support design related functions in the store

Customer Focus

Provide the highest level of customer service to all current and future customers

Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good

customer service skills and knowledge of products, while following the company selling process

Effectively use Podium to ensure customer satisfaction and future follow‐up

Make sound business decisions to deliver customer satisfaction and promote team environment

Provide store support to incoming phone calls and emails

Assist in handling customer issues and/or complaints. Provide appropriate solutions and

alternatives to the customer to achieve a satisfied experience

Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

People

Maintain a positive working relationship with all store associates

Sr. Design Associate/Sr. Sales Associate:

Train, coach and develop sales associates on La‐Z‐Boy product knowledge and selling

process/skills to achieve store sales goals

Help promote and champion a culture of sales and service

Operational Excellence

Assist with maintenance of the overall visual appearance of store, this includes but is not limited

to assist to maintain floor and/or showroom displays, tagging of products and accessories,

maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general

store cleanliness

Adhere to general store operational procedures and guidelines

Accurately complete order information, collect deposits and fees, keep orderly customer

records, and research customer payments and deliveries

Responsible to accurately complete the daily On‐Point system log

Show a sense of urgency, enthusiasm and excitement with the store team and customers

Maintain adequate knowledge of company standards, product knowledge and internal

processes and systems

Consistently schedule deliveries with customers

Other duties as assigned

Sr. Design Associate/Sr. Sales Associate:

Responsible for opening and closing of the store

MOD responsibilities as assigned by management

Extended RMS access including override approval

MINIMUM JOB REQUIREMENTS:

o Previous selling experience and ability to close a sale strongly preferred

o Excellent communication, customer service skills, and organizational skills

o Strong interpersonal skills to effectively communicate, build rapport, and positively influence

o Demonstrated persuasion and negotiation skills

o Ability to effectively manage time and conflicting priorities

o Ability to effectively and productively with others as a team

o Ability to work the schedule and hours dictated by business needs

o Ability to work evenings, weekends and holidays as required

o Initiative to meet assigned goals, missions and objectives and motivated to achieve more

o Strong attention to detail

o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Sr. Design Associate:

o

o

o

Currently enrolled in or a graduate of an Interior Design program

Experience in using floor and space planning applications

Knowledgeable of general principles of home décor and design (i.e. furniture,

carpet, draperies, and color schemes)

o

o

CAD training a plus

CIDA accreditation preferred

Sr. Sales Associate:

o

High School Diploma or equivalent is required. Bachelor’s in Business or related

field is preferred

Internal Candidates Interested in Senior Role:

Platinum Certified

o

SUPERVISORY RESPONSIBILITIES: None

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Sr. Design Associate

Job Snapshot

  • Employee Type:

Full-Time

  • Location:

Springfield, PA

  • Job Type:

Design

  • Experience:

Not Specified

  • Date Posted:

12/7/2018

About Us

Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.

Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.

Are you a confident and motivated individual ready to work for an iconic, American company that provides challenge and opportunity for career growth? If so, what are you waiting for? Join the La-Z-Boy Talent Network!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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