University of Texas at San Antonio Manager of Volunteer Services in San Antonio, Texas

Position Information

Title of Position Manager of Volunteer Services

Requisition Number BES20180572P

Department Posting Name ITC Education & Interpretation

Location Inst Texan Cultures

Recruitment Type External

Position Type This is a Classified, benefits eligible, position.

Grant Funded? No

Hours per week 40

If employee will be working a schedule other than Monday - Friday, 8:00am - 5:00pm, specify hours and days to be worked


If Temporary, Ending Date

Recruiting Rate $31, 848/Annualized(beginning salary negotiable depending on qualifications)

Beginning Salary Flexibility Yes

Pay Basis Salary

Required Education Bachelor's Degree

Do you want to allow additional experience to substitute for required education? No

Preferred Education

Field of Study

None specified.

MS Office Experience Required Word, Excel, PowerPoint, Outlook

Will this position require driving a UT or personally owned vehicle? Yes - Marginal Function

Other Computer and Software Skills Required


Experience and Other Skills Required

Two years of experience functioning as a volunteer coordinator and/or supervising volunteers in a not for profit setting.

Excellent verbal and written communication skills.

Ability to manage many tasks simultaneously

Ability to work effectively with individuals and groups from all areas of the community

Ability to establish and maintain effective working relationships with other employees, other organizations, community groups, and the general public.

Ability to effectively communicate with others by phone, mail, or electronic mail Ability to plan, organize and evaluate volunteer services.

Ability to make public presentation regarding volunteer opportunities.

Ability to provide own clerical support using variety of office and computer equipment.

Energetic and friendly approach to working with the public.

Highly developed organizational and customer service skills.

Do you want to allow additional education to substitute for required experience? No

Other Skills Preferred

Three years as a volunteer coordinator with two years in management and/or supervision preferred.

Experience using Volgistics or other volunteer or human resources management software.

Experience working in a museum or cultural environment preferred. Experience working with college students preferred.

Description of Job Duties

To provide leadership, direction, coordination and managerial support for the volunteer and intern programs by assessing volunteer and intern needs of the ITC staff. Responsible for appropriately placing volunteers and interns in the positions best suited for their talents and ITC needs and serves as a liaison between volunteers and paid staff. Develops, manages, and reviews volunteer and internship policies, procedures, and standards of volunteer and intern service, including plans for the ongoing recruitment, placement and evaluation of volunteers and interns. Maintains accurate records and provide timely statistical and activity reports on volunteer and internship participation on a regular basis. Recruits, interviews and places applicants for volunteer positions. Develop and maintain s museum-wide program that assesses the need for volunteer and/or intern assistance and ensures volunteers and/or interns are recruited to support the various areas of operations. Establishes relationships, through different kinds of contacts with local organizations, businesses, schools and universities, and programs that can serve as a recruitment pool from which ITC can recruit volunteers and interns. Plans, schedules and delivers orientation for new volunteers and provides in-service training opportunities for veteran docents, including maintaining an up-to date resource room. Schedules tour guides, including the Back 40, and volunteers for everyday museum needs, as well as special exhibits, programs and events and if necessary (scheduled tours) makes arrangements to cover absences. Works closely with interpretive staff to ensure volunteers are trained to perform tour guide and interpreter needs. Works closely with staff develop and administer an evaluation system for volunteers and a system and procedures for the dismissal of a volunteer. Provides professional development and educational opportunities for the volunteers. Develops and keeps an up-to-date volunteer manual for volunteer use that provides company information, expectations, scheduling procedures, and other information providing every volunteer a reference tool to use. Researches the need and sustainability of a junior docent program. Provides encouragement, assistance and support to volunteers and interacts with them on a daily basis including organizing a volunteer recognition programs and special events. Keeps volunteers informed about the Institute and any information pertinent to the volunteers, through monthly meetings, emails, newsletters, phone calls, etc. Works with Special Events staff to recruit, place, supervise, and assess volunteers for the Asian and the Texas Folklife Festivals. Supports Education and Interpretation for the development, preparation, and supervision of tours and programs. Supports the Visitor Services department in developing and maintaining strategic visitor experience evaluation, standards of practice, and programs. Performs other duties as assigned.

Posting Open Date 11/08/2018

Posting Close Date at midnight on

Open Until Filled Yes

Special Notes To Applicants

Note 1: UTSA is a tobacco-free campus.

Note 2: UTSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note 3: This is a security sensitive position. Employment is contingent upon a successful background check.

Note 4: Applicants who are selected for interviews must be able to show proof that they are eligible and qualified to work in the United States by time of hire.

Note 5: At the discretion of the hiring department, this position posting may be closed once a sufficient number of qualified applications has been received.