complicated about dealing with business people.
They’re just people.
By day, international
marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her
laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early
riser, who’s first in the gym. The sales team preparing for the ‘big pitch’
over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace
the new world of business and understand that Modern business travellers want a
hotel (and a hotel team) that understands and supports them, helping at every
As Learning andDevelopment Manager you will be responsible for managing the hotel's
learning & development function, including developing a compliment of
qualified departmental trainers and establishes a hotel system for generating
training data and evaluating results
DUTIES AND OTHERRESPONSIBILITIES:
training needs of the hotel in general and in individual departments,
developing strategies and including them in the Training Business Plan.
of Human Resources with preparing annual training budget & maintains hotel
training records, statistics and training and development budgets and include
in a monthly training report.
implements training programmes which meet specific departmental needs in
conjunction with Department Heads, ensuring that training session plans are
structured and that training is effective
training sessions based on the Hotel Training Needs which include Induction and
Orientation, Brand and Service training, Foundation Programmes, Driving Revenue
Performance & Building Managers.
individual or group instruction to Department Heads and Supervisors to improve
the effectiveness of their staff meetings, performance reviews or other
training related and people activities
selection of Departmental Trainers, then trains and develops them through
on-going workshops and monthly meetings
Training Needs Analysis conducts Departmental Training Reviews on a regular
basis, helping the Departmental Trainers to establish training system within
Department Heads with identifying high potential and high value individuals and
ensures career progression within the hotel/company matching it with their
High Potential Managers Development Centre, career insight, etc.
that all employees have Personal Development Plans with identified development
needs and opportunities to address them
input to department managers prior to bi-annual performance and development
reviews of their teams.
conducts the Performance management modules for senior and supervisory level to
align the process in the hotel within the time scale advised by corporate
Annual Performance Review forms and Personal Development Plans and recommends
appropriate development opportunities
that all relevant departments have up to date Service Standards and Procedures
Manuals and guides and coaches in the production of the same
that all Departmental Trainers are compliant with IHG ways of Training.
that every department has got departmental monthly training calendar and the
department submits training report at the end of each month
departmental training sessions on a regular basis and provides feedback and
coaching to the trainers identifying strengths and development opportunities
monitors hotel Guest Love and Employee Engagement Survey results and develops
hotel training strategy considering the appropriate scores
closely with Director of Human Resources on new employee on-boarding and
ensures that every employee has completed departmental induction and has
received initial skills training within the first two weeks of employment.
that all new starters have completed IHG Hotel Orientation program and brand
culture training within one month since the starting date.
monitor training programs for all trainees coming to the hotel for
training purposes, work experience students and school trainees etc. (includes
IHG Graduates programme)
necessary training records
for booking and arranging training rooms and necessary requirements.
with external training providers to organize training not available in house
with educational institutions on the matters of trainee internships
for preparing external trainees initial training plans
Hotel staff as needed. Develops, implements performance management
systems to plan, appraise and improve individual and team performance
To manage the hotel cross training function
To manage / take part
in key projects related to the hotel, region and the HR department
and ensure effective development of the Buddy system and
in line with Departmental Task Induction
expenditure records and ensure an acceptable level of strict adherence to
We’ll reward all your
hard work with a great salary and benefits – including a uniform, great room
discount and superb training.
Join us and you’ll
become part of the global IHG family – and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together – we trust and support each other, we do the right thing and we
welcome different perspectives. You need to show us you care: that you notice
the little things that make a difference to guests as well as always looking
for ways to improve - visit www.http://careers.ihg.com to find out more about
So go on - show us how
your passion and personality are the perfect fit to deliver memorable
experiences to our guests. Find out more about joining us today by going
to Join IHG Careers Qatar at http://careers.ihg.com/qatar
Job: Talent Development / Training
Requisition ID: QAT000034