AceInfo Solutions, Inc. IT Computer Specialist I in Norman, Oklahoma

Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.

AceInfo is currently seeking a IT Computer Specialist I to support our federal project, in Norman, OK

Project Overview:

The National Severe Storms Lab is a Federal agency focusing on world-class weather research related to the initialization and development of severe weather. Ace Info Solutions currently provides IT-related services which are an integral part to the success of NSSL’s mission. An overview of services includes DNS/DHCP administration, multi-platform (Linux, Windows, and Apple) server and desktop support, Active Directory administration, network security, hardware technical support, data center management, and web development, design and administration.

Position Description:

Conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. Requires knowledge in fields defined as information technology, computer programming, computer security, computer systems analysis, database management, information systems, Internet applications and development, software development, and related fields. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. BS/BA degree (or equivalent) in appropriate specialty plus 2 to 4 years experience in related field.

  • Receive assets and ensure they meet the specifications of systems ordered

  • Perform the movement of assets within and/or between offices, and ensure inventory records kept up-to-date

  • Diagnose hardware problems for servers, PC and Apple workstations, laptops, and peripherals

  • Facilitate the replacement of faulty equipment (perform RMA’s)

  • Stage equipment for build/image activity performed by ITS administrators

  • Rack servers in NOAA computer room, and provide necessary cabling upon request both in-rack and under raised floor

  • Manage conference room and video teleconferencing equipment maintained in NOAA leased space, and elevate technical issues outside of the scope of the lease agreement to relevant organizations

  • Manage hardware for NOAA Science on a Sphere

  • Provide support for handheld devices and tablets

  • Evaluate and prepare assets for disposition, and assist property custodian on organization of surplus equipment

  • Replacing lamps and filters on projectors

  • Troubleshoot IT-related field equipment used for data collection and analysis

  • Works with ITS administrators to evaluate the feasibility to repair and/or upgrade assets

  • Evaluate inventory on hand to determine if parts are available for upgrade and/or repair

  • Submit orders for parts from inventory needed for upgrades, or submit a request for parts that are not currently in stock

  • Responsible for keeping immediate work area in a neat and orderly condition to ensure safety of self and coworkers

  • Interact with ITS systems administrators to restore service and/or identify and correct core problems resulting in a disruption of service

  • Maintain a compilation of records and reports concerning production, machine malfunctions and maintenance issues using the enterprise ticketing system

  • Ability to be self-motivated and to deliver quality support with limited direction and guidance

  • BS/BA degree (or equivalent) in IT computer field

  • Minimum 3 years’ experience with PC support

  • Minimum 3 years’ experience with PC hardware troubleshooting and report

  • Ability to understand and carry out instructions provided in various forms (written, oral or diagram)

  • Adaptable to change in process or required activities

  • Professional attitude and work ethic

  • Desire to work either independently or closely with others

  • Results oriented, and excellent attention to detail

  • Ability to lift 50 lb’s or more and accomplish physically strenuous task


  • A+, Net+, Linux+ (One of those certifications are preferred, but equivalent experience is acceptable for this position)

Additional Requirement:

U.S. Citizen is required for the position. Candidate must successfull pass a Federal Background Investigation to obtain an Public trust Clearance or already proccess an active Public Trust Clearance..

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Clearance: Public Trust Or ability to obtain a Public Trust

External Company Name: AceInfo Solutions, Inc.

External Company URL:

Street: 120 David L Boren Blvd