Fluent Summer Intern - Account Manager (Messaging) in New York, New York

Fluent is a fast-growing company transforming online advertising through a commitment to performance and people-based marketing. Backed by a powerful team of experts, Fluent’s customer acquisition platform uses real-time, self-reported consumer insights to help our clients reach, acquire, and retain their ideal customers. As the company continues to grow, the team is proud to be a premier acquisition partner to hundreds of leading brands; we also have a shiny trophy case with some tokens from Crain’s and Forbes.

We’re looking for our 2018 Summer Intern candidates! This year will be our 7th year hosting a robust class of interns. As a Summer Intern at Fluent, you will gain a hands-on experience in digital marketing working with a diverse and passionate team. You will work within a department as a tightly knit team, with a manager whose role is to guide you throughout the summer and ensure that your time is spent making an impact for Fluent.

Our paid internship program starts on Monday, June 4th and runs 10 weeks through Thursday, August 9th. Interns will work alongside Fluent employees in the office Monday – Thursday from 9 am to 6 pm with an hour lunch every day.

We are looking for a performance intern to work directly as the “right hand” to the Account Coordinator and Account Manager team members. This person will assist with the day-to-day contact of existing company accounts, offering client support, and is responsible for supporting the success of Fluent advertiser accounts. In this role, you will learn how to establish relationships with clients, develop an understanding of client needs and account challenges, coordinate campaign launches, track budgets, monitor campaign activity and strategize on ways to optimize towards higher yields. You will assist with production, reporting and coordinating with other internal teams, such as Operations, Creative, Sales and Finance, to assist Account Coordinators and Managers with all projects. The ideal candidate will work with the teams to ensure delivery, goals and objectives put forth by the client, and senior level management, are met.

Your responsibilities:

  • Learn the SMS/PPCall landscape and how it fuels Fluent’s core business

  • Learn how PUSH Notifications work and the types of ways we monetize users through this channel

  • Mystery shop our advertisers' call centers in order to ensure quality control and gain a better understanding of their sales process and tactics

  • Listen to call records of Fluent consumers to provide insight into what they’re saying and how we can better improve the user experience along with our targeting strategies

  • Assist in building new campaigns (Scripting, Targeting, etc)

  • Assist in ensuring reporting and tracking is working correctly for new campaigns

  • Assist in SMS & PUSH seeding efforts to ensure all of our vendors are inboxing and working properly

  • Identify areas for growth within accounts

We think you will be a successful candidate if you:

  • Are currently enrolled as an undergraduate student in good standing at an academic institution with plans to return to school for the upcoming school year

  • Proficient in Microsoft 365 and Office applications (i.e. Word, Excel, Outlook, and PowerPoint)

  • Have the ability to work in a fast-paced environment with poise and good humor

  • Bring a strong work ethic, along with stellar communication skills (verbal, written and listening), a positive attitude, enthusiasm, professionalism, ambition, collaboration, curiosity and rigor in all that you do!

Requirements

  • Experience in Microsoft Office – Word, Powerpoint, and Excel a must

  • Abilitiy to maintain a high degree of accuracy and attention to detail while working in a fast-paced environment

  • Naturally curious and demonstrates an eagerness to learn

  • Enjoys cultivating positive relationships and possess a natural ability to connect with people

  • Highly proactive, efficient, and goal-oriented

  • Communicates effectively through written and verbal methods

  • Confident, strong communication, presentation, and organization skills

  • Ability to work under pressure and tight deadlines

Benefits

At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar full of activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes.