Jacob A. Riis Neighborhood Settlement Recruitment Specialist-Case manager in New York, New York

Jacob A. Riis Neighborhood Settlement (Riis) is a community based non-profit organization that offers comprehensive services to the youth, adults, seniors and families in the Western Queens community.

We are seeking a Recruitment Specialist/Case Manager with a strong commitment to Youth Development to work in our Queens Connect Program. Queens Connect is collaboration among four community-based organizations (Riis Settlement, Queens Community House, Sunnyside Community Services, and Ocean Bay Local Development Corporation). Queens Connect is a sector-focused employment program that trains and prepares young people for successful careers in the food service and manufacturing sector. Participants take part in six weeks of training and eight weeks of paid internship and are able to receive their food handler's certificate. The Recruitment Specialist/Case Manager, reporting to the Queens Connect Director and housed at Riis Settlement, will recruit, retain, and offer counseling, referrals and support to out-of-work and out-of-school at risk youth residing in and around public housing in Western Queens



  • Conducts extensive outreach among youth and young adults in Western Queens, focusing on residents of public housing and the surrounding neighborhoods

  • Intakes new participants by reviewing applications; conducting interviews, goal planning and orientation sessions.

  • Determines participants' eligibility and needs by completing intake interviews; determining participant objectives, and service plans.

  • Coordinating services being provided; arranging resources and support services.

  • Monitors cases by verifying participants' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

  • Maintains participants' records by reviewing case notes; logging events and progress.

  • Communicates participants' progress by conducting weekly participant meetings and evaluations; disseminating results and obstacles to Queens Connect team.

  • Prepares participants' program exit by reviewing and creating participant plans; orienting participants to work environments; providing resources as needed.

  • Prepares reports by collecting, analyzing, and summarizing participant progress and results data and trends; compiling statistics.

  • Additional responsibilities as needed


  • BS degree in Education, Social Work Human Services, Psychology or related field.

  • Documentation Skills, Analyzing Information, Decision Making, Research Skills,

  • Verbal and written Communication,

  • Resolving Conflict, People Management,

  • Some experience working in youth development or work readiness programs preferred.

  • Computer literate and competency in MS Office, Word and Excel

  • Multi-tasking abilities, exceptional communication and organizational skills a must.