Customer Success Representative (Summer 2019, Full-Time only)
(View all jobs)
New York, NY
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success team at Justworks is in charge of leading all customer service inquiries, no matter how big or small.
Who you are
Passionate about a career in customer success
Self-driven to be productive and seek out self-improvement
Equally compassionate to your teammates as you are to your customers
Committed to delivering service excellence in every customer interaction
Excited by opportunities to drive process improvements
What you'll do
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack)
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
Manage queue of open issues to deliver timely and effective solutions - escalating when necessary
Communicate bugs and user feedback to our Product team
Help with customer retention and contribute recommendations for improving our product and processes
Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
Strong written and verbal communication skills with acute attention to detail
Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
Seeking full-time opportunity (no internships) starting June/July 2019
Visa sponsorship for this role is currently not available.
Diversity at Justworks
Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.