La-Z-Boy Associate Retail IT Business Analyst in Monroe, Michigan

Associate Retail IT Business Analyst

at La-Z-Boy

Date Posted:



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Job Description

JOB SUMMARY: Responsible for identifying and documenting the business needs of various business units, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. This role acts as a liaison between the business and technology functions of the company.KEY RESPONSIBILITIES (other duties as assigned):• Elicits and documents business requirements using interviews, workshops, and/or existing systems documentation or procedures. Uses industry standard analysis techniques to document business requirements such as data flow modeling, use case analysis, workflow analysis, functional decomposition analysis, and object modeling.• Participates in the deployment of Retail Software to La-Z-Boy Furniture Galleries to include Readiness Assessment, table set and configuration, data conversion, training, and deployment.• Develops functional designs (FDD’s) to include wire frames, logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals.• Performs System Testing and reports and tracks issues identified through resolution.• Develops user acceptance test plans and test scenarios and manages the execution of UAT. Documents test results and monitors and reports testing results and status. • Perform first and second level production support to Retail systems to include analysis and resolution of assigned ServiceNow incidents.• Manages requirements and functional design through entire lifecycle - tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.• Participates and/or leads and conducts definition, documentation, testing, training, implementation, and support of system requirements on assigned projects. Manages issues and reports status to assigned Project Manager.• Liaison between departmental end-users and I.T. in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance.SCOPE & IMPACT: This role currently supports primarily the RMS system, but is used cross functionally across many of La-Z-Boy information systems. The RMS system supports (6) Retail Distributions Centers across the U.S, (130+) Retail stores, and (60+) independent dealer stores all comprising many hundreds of users transacting daily on the system that this role supports. Additionally, the role is responsible for maintaining an understanding of multiple business disciplines within the organization to effectively perform the job duties, to include but limited: Retail, Point of Sale, Operations (warehousing), Merchandising/Purchasing, and Accounting.MINIMUM REQUIREMENTS: • Bachelor’s degree in Computer Science, Information Technology, or related field with 0-2 years of relevant experience or equivalent.• Up to 20% travel.PREFERRED REQUIREMENTS: • Up to one (1) year of relevant experience.• Experience with DROOLS, Pentaho, and Business Objects.• Business Analysis certification, CBAP.SUPERVISORY RESPONSIBILITIES: NonePHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment/no specific or unusual physical or environmental demands.CORE ATTRIBUTES:Communicate TransparentlyLead the Team Impact and Influence Deliver ResultsCoach and Develop OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


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Associate Retail IT Business Analyst

Job Snapshot

  • Employee Type:


  • Location:

Monroe, MI

  • Job Type:

General Business

  • Experience:

Not Specified

  • Date Posted:


About Us

Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.

Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.

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