Collabera HR Information Spec in Mansfield, Massachusetts

HR Information Spec

Location:Mansfield, MassachusettsUS

Posted On:6/13/2018

Job Code:HRISMA2132

Job Description

Job Title: HR Information Spec

Location: Mansfield MA 02048

Duration: 06+ months (High possibilities of extension)

Shift Timings: 1st Shift

Position Description:

Urgent request - Bilingual in Spanish and English is a plus but not required (English speaking only is OK for this posting)

The HR Information Specialist I position with AskHR is the first point of contact for all incoming HR inquires, issues, and work requests related to HR systems, HR Policies, and standard HR processes/transactions. In this position, you will manage HR request from employees via phone and email. We provide comprehensive training that includes a variety of HR functions spanning from benefits, payroll, talent acquisition, and talent management.

Position Responsibilities:

• Use excellent communication and customer services skills to provide customers with accurate, consistent and timely responses to their questions issues.

• Educate customers on the functionality and use of Employee Self-Service (ESS) and Manager Self-Service (MSS).

• Ensure timely and accurate data entry and corrections of HR transactions into systems

• Contributes to the continuous development of knowledgebase articles to provide consistent responses to customers.

• Follow all processes/activities as defined by the AskHR Service Catalog.

• Able to work in a continuous process improvement environment.

Basic Qualifications:

• Bachelor's degree required

• Bilingual in Spanish and English is a plus but not required

• Customer service experience required

Preferred Qualifications:

• Call center experience preferred

Physical Job Requirements:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Category:IT code:new

Area Code

02048

Job Requirements

Education

Customer Service, Call Center, CSR, Customer Service Rep, Intern, Internship, Entry level

Preferred Skills: