AceInfo is currently seeking a Quality Control Manager to support our federal project, in Kearneysville, WV.
The Quality Control Manager is expected to work closely with his/her government counterparts and/or COTR, Contract Specialists and management.
The individual holding this position is the Quality Control Manager and will be responsible for leading and managing all program quality and service delivery initiatives. Applies in-depth quality, technical and project management experience to successfully lead the program infrastructure operations. Drives accountability and ensures high quality data center operations are achieved.
Managing his/her internal staff, consultants and cross-functional IPTs, including both direct and indirect reporting relationships (Leadership through Influence).
Establishing a roadmap for cost effective, efficient Service Delivery Process of infrastructure teams and ensuring all staff is familiar with short & long term goals.
Establishing, monitoring, and improving key quality metrics across the program.
Preparing complex technical documents (including proposals) and project status briefings.
Accountable for Service Delivery process deliverables and deadlines. To this end, responsible for conceiving, designing, planning, and implementing all project activities necessary to ensure teams successfully meet established deadlines and objectives. This includes review, critique and evaluation of project plans from others.
Staff evaluations, disciplinary briefings and other personnel consultations.
Will lead Client continual service improvement efforts, including oversight client’s Services Catalog for delivering client’s Cloud and non-Cloud service offerings.
Will manage client’s Security compliance and reporting efforts, coordinating with the client Management colleagues and the client’s Information Assurance organization to improve security compliance validation and reporting for the client.
Required EducationB.S., M.S. Preferred
Required Knowledge, Skills and Abilities
7+ years IT Experience in similar areas
Demonstrated Quality Control, process improvement skills
Extensive knowledge in data center and/or infrastructure operations
Outstanding communication skills (oral and written)
Strong customer service and consultation skills
Ability to build teams and lead, influence and motivate others – direct and indirect reports, internal and external
Strong interpersonal skills and ability to work within a team environment
Desired Knowledge, Skills and Abilities
Experience with the BMC Remedy
Experience with Uinfrastructure/process tool sets (ticketing, release systems, etc)
ITIL & PMP certifications
ISO 20000 & 9000 experience
Technical customer support / help desk experience
U.S. Citizen with Secret clearance is required for the position. Candidate must successfully pass a Federal Background Investigation.
About the company:
Ace Info Solutions, Inc. (AceInfo) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.
For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.
AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Quantico, VA; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. We offer excellent benefits and salary packages including free medical/dental/life insurance premiums for staff members. We offer relocation assistance for internal employees and external candidates, within 50 miles (minimum) of work location. We do not offer assistance for relocation and housing for internship positions.
Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
External Company Name: AceInfo Solutions, Inc.
External Company URL: www.aceinfosolutions.com