State of Massachusetts Manager of HR Business Process Improvement in Boston, Massachusetts

The Massachusetts Department of Transportation (MassDOT) is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. MassDOT’s divisions include: Highway, Aeronautics, Registry, Rail & Transit and Planning and Enterprise Services. There are approximately 3,800 employees that work in the department. In addition, the Massachusetts Bay Transportation Authority (MBTA) and Regional Transit Authorities (RTA) are subject to oversight by MassDOT.

The Manager of Business Process Improvement will oversee the Business Process Improvement Center of Expertise. This is a key facet to a newly reorganized Human Resources Department responsible for the delivery of business process innovation and continuous improvement initiatives across Human Resources and MassDOT. The Business Process Improvement Center of Expertise will provide expertise in process improvement and redesign to improve internal processes within MassDOT Human Resources or which can be leveraged by embedded HR business partners to address issues within business areas.

The Manager of Business Process Improvement will be responsible for identifying, scoping, and delivering service improvement activity across the organization through employing process improvement methodologies and the application of innovative thinking. This position will also cultivate and maintain strategic business relationships with key internal clients and business leaders.

Major Responsibility Areas:

  1. Identify trends and process variations as part of establishing a continuous improvement monitoring system.

  2. Identify, manage and implement improvement projects using Lean Six Sigma (LSS) and DMAIC (Define, measure, analyze, improve and control) methods.

  3. Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy.

  4. Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.

  5. Cultivate and maintain strategic business relationships with key organization stakeholders, and multi-jurisdictional improvement champions’, to build continuous improvement environment to support an ongoing program of change.

  6. Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within organization processes and identification of better ways of working.

  7. Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, organization process descriptions, organization analysis and workflow analysis.

  8. Work with other team members and organization process descriptions, organization analysis and workflow analysis.

  9. Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.

  10. Ensure the organizational impact and project objectives/dependencies are identified, reported on and managed at all times.

  11. Act as central resource to business line resources to support multiple process improvement efforts so skills, knowledge and expertise are leveraged across a business line and result in expanded impact.

  12. Responsible for influencing and motivating leaders throughout the organization to adopt a mindset of continuous improvement focused on client needs and expectations.

  13. Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.

  14. Other duties, as assigned.

If you have any questions regarding this position, please contact the Human Resources Generalist, Robin Burke, at 857-368-8505.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Management

Organization: *Massachusetts Department of Transportation

Title: Manager of HR Business Process Improvement

Location: Massachusetts-Boston-10 Park Plaza

Requisition ID: 180003PO