Location: Berkeley, California, United States
Consultant is a dynamic entry level position for someone who wants to learn and grow in the field of higher education scholarship.
Digital Commons is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community.
Purpose of the Role:
Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and providing ongoing customer support and training to help our customers maximize the use and benefits of our products/services. We have a 90% client retention rate and we’re committed to keeping our customers happy!
Assist in building Digital Commons repositories and publications to the specifications of your clients
Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices, and troubleshoot unusual problems
Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing
Training clients over phone and email to help them use and customize our templated systems
Liaising with all internal teams to provide your clients with comprehensive, well-informed support for all their repository needs
Providing general assistance to the team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML editing, and providing feedback to help streamline or expand our services as our growing business requires.
Our Required Qualities and Capabilities:
Bachelor's degree highly preferred
High attention to detail
Basic HTML highly desired
Experience with giving presentations and writing in a professional environment
Excellent communication skills
Ability to pick up and troubleshoot new technologies quickly and independently
Experience juggling multiple projects to completion, on time and per stated protocols
Enthusiasm and a willingness to contribute beyond a narrow job description
Humor and diplomacy
Preferred Qualities and Capabilities:
1 + years in a customer facing role, either as an internship or out of school
Basic CSS and XML
Familiarity with academic publishing, library sciences, and university culture are BIG pluses
History of working collaboratively on a team, both providing and soliciting advice and assistance
A second language, especially Spanish or Japanese, is a plus!
Competitive base salary
Medical, dental, vision and 401K benefits
Excellent hands-on training program and a team to support you
Numerous online resources to assist with self-development and career progression
Opportunity for growth in a truly global organization with a clear career path
Please include your cover letter and resume when applying for this position. We will contact the top candidates within one week to schedule a phone interview and proceed from there.
This is a full-time position with great benefits and a busy but casual atmosphere. If you have the above, we want to meet you right away.
Digital Commons is developed by bepress, an Elsevier business based in downtown Berkeley. Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.
Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.
Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.