Beyondsoft is a leading global IT consulting and outsourcing services firm. Our breadth of capabilities includes Solutions in the area of Cloud, Data analytics, Globalization, to QA and Testing. We’re fortunate to have partnerships with many Fortune 500 companies, across 12 verticals from high tech to finance. Beyondsoft has a 20+ year company history, with 30 delivery sites across continents for a truly global presence.
This is Part-time (20 hours a week), 3-6 month contract or internship; $16-20/hour depending on experience. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to tickets, runs diagnostic programs, isolates problem, and determines and implements solution.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to tickets using ticketing system.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur
Proven working experience in providing help desk support
Proficiency in English
Manage and track tickets in our ticketing system
Working knowledge of help desk software and hardware
Strong communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Associate degree in Information Technology or related
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
External Company Name: Beyondsoft Consulting
External Company URL: http://beyondsoft.com/
Street: 3025 112th Ave. NE