U.S. Marine Corps RETAIL TRAINING SPECIALIST NF3 in Beaufort, South Carolina

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Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

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Responsibilities

Serves as a Training Specialist in a store with an annual sales volume of less than

$100M and coordinates the execution of local needs-based training for all Marine Corps Exchange team members. Ensures all MCX team members receive timely training in service, systems and store processes as well as guidance for personal and professional development within their designed career path. Plays an integral role in training employees individual or in small groups using the defined corporate training strategy and materials associated with it. Partners with store leadership to ensure continuity and availability of required training and development opportunities. Assumes the role of a team captain with a drive for team-centric activities, promotions, awards, incentives and other organizational projects.

Proactively identifies opportunities to resolve customer problems and concerns. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions.

Remains up to date on all retail systems training. Provides technical training support on all retail systems on a one on one or small group basis. Actively uses and promotes organizational use of MCX Intranet and learning management system. Actively communicates new training requirements to the appropriate learner group and supervisor. Ensures training is provided for tasks received from the task management system. Ensures all training enrollment and certificate data is forwarded to the appropriate individual for inclusion within the team member’s training record. Provides input and feedback to Corporate Training Manager for materials development and requests new training support for topics that are identified as a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. May lead individual and small group training. Coordinates the MCX New Employee Orientation and onboarding program. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.

Travel Required

25% or less - Varies

Supervisory status

No

Promotion Potential

NA

  • #### Job family (Series)

1712 Training Instruction

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Requirements
Conditions of Employment
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EVALUATIONS:

Qualifications

BACHELOR’S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Experience working within a human resources and training environment required, preferably within a retail or business operations organization. Demonstrated experience and success leading and coordinating training activities. Positive attitude with a genuine desire to work in a team environment. Advanced adult learning and training facilitation skills. Ability to train operating standards and procedures for service, service recovery, sales, technical systems and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required

Education
Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

REFERENCES: MARINE CORPS COMMUNITY SERVICES SOUTH CAROLINA UTILIZES AN ONLINE REFERENCE CHECKING SOLUTION CALLED PRE-HIRE 360 FROM SKILLSURVEY. AS A PART OF OUR SELECTION PROCESS, APPLICANTS WILL BE REQUIRED TO PROVIDE THE NAMES AND EMAIL ADDRESSES OF PROFESSIONAL REFERENCES THAT ARE ABLE TO PROVIDE INFORMATION REGARDING WORK PERFORMANCE.

MARIJUANA IS A SCHEDULE 1 DRUG UNDER THE CONTROLLED SUBSTANCES ACT AND THEREFORE USE OF MARIJUANA IS ILLEGAL UNDER FEDERAL LAW REGARDLESS OF STATE LAWS. A POSITIVE DRUG TEST RESULT FOR MARIJUANA (OR ANY OTHER DRUG TESTED FOR) WILL RESULT IN WITHDRAWAL OF THE TENTATIVE JOB OFFER AND INELIGIBILITY TO APPLY FOR A POSITION WITHIN THE DEPARTMENT OF DEFENSE FOR 6 MONTHS FROM THE DATE OF THE DRUG TEST.

APPLICANTS MAY NOT BE EMPLOYED IN THE CHAIN OF COMMAND OF THEIR RELATIVE.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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Background checks and security clearance
Security clearance

Not Applicable

Drug test required

No

  • Required Documents

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Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service

  • People with passion for doing work that matters

  • Quality of Work Life Balance

  • Competitive Pay

  • Comprehensive Benefit Packages

  • Marine Corps Exchange and Base Facility Privileges

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

ALL QUESTIONS MUST BE ANSWERED, OR YOUR APPLICATION WILL NOT RECEIVE A COMPETITIVE SCORE.

Volunteer Experience

The amount of credit received for volunteer, internships and practicums is based on the amount of hours per week spent. Be sure to include the average hours per week worked in volunteer roles.

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Agency contact information
SOUTH CAROLINA MCCS
Phone

843/228-1658

Email

southcarolina.vacancies@usmc-mccs.org

Address

SOUTH CAROLINA MCCS MCAS PO BOX 55018 BUILDING #553 BEAUFORT, SC 299045018 USA

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Next steps

All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518717400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 12/06/2018 to 12/13/2018

Service: Competitive

Pay scale & grade: NF 03

Salary: $41,500 to $47,500 per year

Appointment type: Permanent - Regular

Work schedule: Full-Time