National Park Service Student Trainee (Visitor Use Assistant - Fee Collection) in Alamogordo, New Mexico

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Duties
Summary

This position is located in White Sands National Monument, in the Division of Resource Protection/ Law Enforcement.

This is an indefinite, Excepted Service appointment that may continue if you continue to meet the eligibility requirements under the Pathways Internship program and funding is available.

Interns may be eligible for non-competitive conversion to permanent employment.

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Responsibilities

This position works in the Division of Visitor and Resource Protection under the supervision of the Fee and Revenue Manager. The purpose of the position is to provide excellent customer services to visitors and to internal/external customers. Assist visitors with determining the appropriate entrance pass to purchase, check validity of existing passes, collect appropriate fees and permits, and accurately report all revenue collected on a daily shift report. Secure all accountable property and money as well as secure facility. Prepares remittance reports and bank deposits for funds collected and troubleshoots accounting problems and errors. Provide limited in-park dispatch services. Knowledge and use of RM 22A for Fee Collection is used for this function. Position requires standing for long periods, walking, bending, lifting of moderately heavy items, and sedentary work is required.

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

  • #### Job family (Series)

0399 Administration And Office Support Student Trainee

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Requirements
Conditions of Employment
  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • Pathways participant agreement is required.
  • You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
  • You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
  • The entire period served under the Intern Program counts as a trial period.
Qualifications

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position. Examples of specialized experience include, but are not limited to, collecting and accounting for fees, greeting visitors, disseminating information, providing directions, or other clerical/office work. You must include hours per week worked.

  • OR- EDUCATION: Successful completion of at least four years of successfully completed education above the high school level in any field of study for which high school graduation or the equivalent was a prerequisite. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university. You must include transcripts.

  • OR- Successful completion of a combination of education and experience as described above. To combine education and experience, first take 2 years of education as outlined above (50% of the education required to qualify). Then take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institutionwith your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

You will NOT be considered under Pathways unless you provide supporting information from your school. Documentation may be provided in letter format from your academic advisor, school counselor, admission office, etc. to prove enrollment OR it may be provided in the form of several official documents from your school such as a copy of your official transcripts and a copy of your class schedule for next semester. Copies of documents from your school website are acceptable if they contain all relevant information as listed above. Letters from advisors or other school officials must be on school letterhead.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

If selected, you will be required to sign a Pathways Agreement which specifies the conditions of your employment as we've indicated in this job announcement. You must continue to meet the Pathways Program requirements throughout the duration of your appointment. To verify that you do, we will require proof of your continued enrollment and good standing each semester or grading period throughout your internship. Failure to do so will result in termination of your internship and employment.

Physical Demands:Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. Extreme physical exertion may be required while performing search and rescue, wildland fire-fighting and other emergency response duties.

Working Conditions:Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Positions are temporary with mixed work schedules based on student's schedule and the needs of the agency. Work may be part-time or full-time

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=AlternateApplicationInformation.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume and supporting documentation will be made to ensure you meet the eligibility requirements and the minimum qualification requirements for this job.

Minimally qualified students will be referred to the supervisor in unranked order by veterans preference status:

  1. Preference eligibles having a compensable, service-connected disability of 10 percent or more;
  2. All other candidates eligible for 10 point veterans preference;
  3. Candidates eligible for 5 point veterans preference; and
  4. Candidates not eligible for veterans preference. A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your You will be evaluated on the following competencies:
  • Arithmetic
  • Customer Service
  • Interpersonal Skills
  • Speaking
  • Technology Application

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Background checks and security clearance
Security clearance

Not Applicable

Drug test required

No

  • Required Documents

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Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 09/18/2018:

  1. Resumewhich includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
  2. A complete Occupational Questionnaire
  3. Other Supporting Documents, if applicable, such as:
  4. Veterans Preference Documentation:
  5. If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
  6. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
  7. If you are a Disabled Veteran, Purple Heart Recipient, or*Mother or Spouse of a Disabled or Deceased Veteran*, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
  8. Student Documentation: College transcripts, or acceptance letter from school indicating enrollment of at least half time (if grades have not been posted). Do not submit photographs with your application package.Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

To apply for this position:You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 09/18/2018. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

  1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
  2. Start the Application Process by selecting "Start Application."
  3. Click here for USAJobs Help with "How to create an application"
  4. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10301219
  5. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
  6. Select documents you want included in this application.
  7. Review package to acknowledge your documents were reviewed.
  8. Select if you want to include your demographic information.
  9. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
  10. Follow onscreen prompts and instructions to complete your application.
  11. Add the supporting documents by indexing your documents with the dropdown.
  12. Upload any missing required documents or optional documents.
  13. Review and Submit Application.
  14. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
  15. You can review or revise your application at any point during the open period of the announcement.
  16. To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application"for this job.
  17. Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.

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Agency contact information
David Valdez
Phone

(505) 988-6062

Email

davidvaldez@nps.gov

Address

White Sands National Monument PO Box 1086 Holloman AFB, NM 88330 US

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Next steps

Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/510519300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/12/2018 to 09/18/2018

Service: Excepted

Pay scale & grade: GS 5

Salary: $33,394 to $43,414 per year

Appointment type: Internships

Work schedule: Multiple Schedules - Based on student's schedule and the needs of the agency.