ACRT, Inc IT Helpdesk Internship in Akron, Ohio


ACRT Inc. is currently looking for an energetic and experienced Help Desk Technician Intern. The new team member will be working 15-20 hours a week in a customer service/Project-focused atmosphere and managing IT related issues.

Job Description:

  • Respond to requests for technical assistance in person, over the phone, electronically, etc.

  • Diagnose and resolve technical hardware and software issues

  • Ability to communicate effectively to employees using “non-technical” terms

  • Customer service oriented attitude

  • Stay current with system information, changes, updates, documentation

  • Identify and escalate situations requiring urgent attention

  • Ability to work with minimal supervision and follow directions from Manager

  • Available for projects as needed

  • Other duties as assigned

Technical Requirements:

  • Knowledge of Windows Operating Systems (7, 8.1, & 10) including troubleshooting, installation, imaging, networking, etc.

  • Basic knowledge of Microsoft networking

  • Hardware troubleshooting, repair, and setup (desktops and laptops)

  • Ability to communicate with manufacturer technical support to resolve issues

  • Antivirus installation – virus and spyware removal

  • Basic printer troubleshooting and repair

  • Common tasks including password resets, voicemail setup, cell phone troubleshooting, updating documentation.

  • Knowledge of the following would be helpful:

  • Windows Server (2008 & 2012)

  • Technical knowledge with IOS & MDM platforms

  • Office 365

  • ACRT Inc. is an EEO/AA Employer. | M/F/Disabled/Vet.

  • Please view Equal Employment Opportunity Posters provided by OFCCP Learn more about EEO| Pay Transparency| EEO Supplemental Poster
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Requisition Number: 18-0269

Post Date: 7/18/2018

Organization: ACRT Services

Title: IT Helpdesk Internship

City: Akron

State: OH