State of Massachusetts Center for Staff Development - Manager of Learning and Development Operations in 600 Washington Street, Massachusetts

The Executive Office of Health and Human Services’ (EOHHS) Center for Staff Development (CSD) is a well-established staff and organizational development entity that delivers a broad range of capacity-building solutions to approximately 23,000 employees in the fifteen (15) agencies of EOHHS as well as several partner agencies. The CSD is part of the EOHHS Office of Human Resources and is a multi-agency, multi-secretariat statewide delivery system. The CSD collaborates with agency training units to develop and implement programs and initiatives that respond to the broad based needs of employees and to enhance the ability of our agencies to achieve their missions. The Manager of Learning and Development Operations is responsible to administer and oversee all aspects of the effective day-to-day operations of the CSD.

He/she will lead a small team to monitor, evaluate and record training activities and program effectiveness. Additionally, will help to assess training needs through surveys, focus groups, and/or consultation with leaders, instructors and staff. The incumbent has ability to take on new challenges, foster agency relationships, provide direction and guidance to support staff, embrace technology solutions, and is highly organized with the ability to follow timelines through to completion, and has the capacity to manage continuous learning opportunities in a fast paced environment.

/ Duties and Responsibilities (these duties are a general summary and not all inclusive): /

  • a dminister and oversee the effective day-to-day operations of the CSD including, but not limited to, scheduling classes and programs, advertising training opportunities, registering students, preparing training materials, tracking attendance, monitoring and reporting of program compliance, and processing all fiscal transactions

  • Coordinate scheduling, location/facility, logistics, equipment and reasonable accommodation needs for all classes and events such as program orientations and graduations

  • Able to monitor and effectively manage a large number of program details in a fast-paced, rapidly changing operation

  • Provide updates and status reports of program activity to CSD leadership upon request

  • Administer all activities in the LMS platform with regards to data integrity, course management, reporting and troubleshooting; provide courteous and professional support service to all LMS users

  • Provide overall data analysis and conclusions related to evaluations, attendance, instructional design and/or findings; facilitate recommendations to CSD management when necessary

  • Ensure the department is following all Commonwealth fiscal standard operating procedures; direct the encumbrance of funds and the approval of invoices by monitoring all fiscal activity

  • Oversee reporting of all mandatory administrative training compliance by developing and producing reports/metrics

  • Supervise program support staff; provide on-the-job training and address staff performance matters

  • Cultivate and support a collaborative environment for the successful implementation of CSD programs/services and achievement of goals

  • Assist CSD with various projects, events and programs as requested

  • Maintain collaborative working relationships with EOHHS staff, Human Resources, agency leadership and staff, instructors, vendor organizations and other constituents in the role and scope of service delivery

  • Advise the Director and Deputy Director on implementation and other strategies for the successful operation of the department

/Preferred Qualifications//:/

  • Capacity to work collaboratively with a wide variety of staff demonstrating personal initiative as well as the ability to work well in a team;

  • Skilled in determining proper format and procedure for assembling information into reports and documents for various audiences (e.g., senior staff, stakeholders);

  • Critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;

  • Proven ability to supervise, including the planning and assigning of work according to the nature of the job to be accomplished;

  • Ability to implement and maintain a tracking system for compliance with program standards;

  • Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in processes and systems;

  • Excellent oral and written communication, presentation, and multi-tasking skills;

  • Proficiency in the Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint; Familiarity with an LMS, preferably Meridian/PACE

/ About the Executive Office of Health and Human Services (EOHHS): /

The mission of the EOHHS is to provide effective leadership in the delivery of health and human services that promote health, resilience and independence to improve the quality of life for individuals, families and communities throughout the Commonwealth./

Total Compensation /

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

/ Pre-Hire Process: /

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on "Information for Job Applicants."

For questions, please the contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.


Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate’s degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Training and Development

Organization: *Exec Office Of Health and Human Services

Title: Center for Staff Development - Manager of Learning and Development Operations

Location: Massachusetts-600 Washington Street

Requisition ID: 180006TQ